Dear Valued BACA Customer:
Late yesterday morning the Governor of Michigan, Gretchen Whitmer, ordered the closure of all non-essential businesses effective for 3 weeks. Last week BACA Systems activated its contingency plans allowing our service team to work remotely to continue providing legendary service while social distancing. BACA Systems is able to ship all parts orders placed before 3:00 pm EST Monday through Friday. Given the current situation, there may be a delay in transportation; FEDEX has stated they are prioritizing medical supplies in their logistics network. We will continue to refer to the Centers for Disease Control and Prevention, the World Health Organization, and other public health agencies to determine the safest course of action for our customers and team members.
So, even with the Executive Order in place BACA will be able to provide customers with remote service support and the ability to process spare parts orders.
BACA will continue to be able to provide exceptional phone support on a 24/7 basis. We’re also asking our service technicians to proactively reach out to our customers to see if support is needed – COVID-19 has impacted staffing availability for many of our customers, and our techs may be able to remotely support you through these challenging times.
Unfortunately, BACA Systems is currently unable to provide training for customers in our training center and production lab, due to current restrictions by the state government to limit the spread of COVID-19. We understand that some of our customers have expressed interest in getting their operators up to speed on our latest software features during this time of decreased production demand. BACA Systems is offering a remote training class for existing customers. This class would consist of a BACA’s Trainer remotely hosting a Microsoft Teams Video-Conference with your operators and include screen sharing and training. Up to 4 of your operators can join remotely from their own homes or at your shop while practicing safe social distancing techniques. To enquire about this opportunity, please contact our service manager Reggie at [email protected]
BACA Systems sincerely cares about our customers and team members, and at the core of our commitment to you is exceptional customer service. This will not change, even as the circumstances evolve, and we intend to continue to meet your needs and expectations, today and every day in the future as well.
We will continue to monitor the situation and adjust the steps taken as necessary to help limit the spread of this virus and do our part in helping to protect our valued customers and team members during this time.