At BACA Systems customer service is not a department, it's everyone's job

At BACA Systems we make Customer Service our #1 Priority.

In today’s customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth.  Customer loyalty is always impacted when you employ the right service professionals to represent when assisting your valued customers. 

We make Customer Service our #1 Priority

Our experience in the stone fabrication industry has taught us how to meet and exceed each customer’s expectations. BACA’s Legendary Customer Service has aided us in acquiring and maintaining loyal repeat business. From our BACA Customer Care Center, we have trained and certified technicians who are experts in troubleshooting and solving issues over the phone and online. Our skilled technicians can login to our customer’s computer directly to troubleshoot any issues. We also offer highly skilled Field Service Technicians that are available to be dispatched to avoid costly downtime. With our reliable equipment and our Customer Care Team, BACA Systems offers the lowest cost of ownership with highest return on investment.

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parts orders in plant next day
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service requests resolved without a site visit
hour on site service availability

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